Privacy Policy

Last updated: 25 October 2026

This policy explains how AskZuri ("we", "us") handles personal data. We are Blackbird Logistics (trading as AskZuri), based in Cape Town, South Africa. Contact: yusuf@blackbirdlogistics.co.za.

1. Two roles

• Our own website. When you use our site, chat to our assistant or fill in our form, we are the controller of your data.
• Our clients' assistants. When you chat to an AI assistant on a business's website (one of our clients), that business is the controller and we are its processor. We handle the data only on its instructions. Please read that business's own privacy notice too.

2. What we collect

• What you type into a chat, and the assistant's replies.
• Contact details you choose to give: name, phone number, email, and what you need.
• Basic technical data needed to run the service securely, such as your IP address (used briefly to prevent abuse and not stored with your conversation).

We don't use advertising cookies or tracking. The chat remembers your conversation only for the current browser tab (session storage).

3. Why we use it (lawful basis)

• To answer your questions and pass your enquiry to the business you contacted: legitimate interests, or steps you asked us to take before a contract.
• To reply to enquiries about our own service: legitimate interests.
• To keep the service secure and prevent abuse: legitimate interests.

4. AI and automated replies

Replies are written by an AI system, not a person. The assistant says it is an AI if you ask. It doesn't make decisions about you with legal or similarly significant effects; it answers questions and passes your details to a person at the business. Don't share sensitive information (such as health details) in the chat. Give it to the business directly instead.

5. Who we share it with

• The business whose assistant you chatted to.
• Service providers who host and run the service for us: Cloudflare (hosting, database and AI processing) and, for some clients, Anthropic (AI processing). Where data is transferred across borders, it is protected by appropriate safeguards (such as the UK International Data Transfer Addendum, EU Standard Contractual Clauses, or binding agreements meeting section 72 of POPIA).
• Notification services the business chooses to use to receive lead alerts (for example Telegram, Discord or Zapier).

We never sell personal data.

6. How long we keep it

• Chat conversations: up to 90 days, then deleted automatically.
• Lead details: for as long as the business keeps its account with us, or until it or you ask us to delete them.

7. Your rights

You can ask to access, correct, delete or restrict your data, object to how it's used, or ask for a copy. Email yusuf@blackbirdlogistics.co.za. If you contacted one of our clients, we'll pass your request to them. If you're in the UK and unhappy, you can complain to the ICO at ico.org.uk.

8. If you're in South Africa (POPIA)

The Protection of Personal Information Act (POPIA) applies. In POPIA terms, the business you contacted is the responsible party and we are its operator; for our own website we are the responsible party. Our Information Officer is Yusuf, owner of Blackbird Logistics (trading as AskZuri), contactable at yusuf@blackbirdlogistics.co.za. You have the rights in section 7 above, and you can object to direct marketing at any time. If you're unhappy, you can complain to the Information Regulator at inforegulator.org.za.

9. If you're in the EU or elsewhere

EU visitors have the same rights under the EU GDPR and can complain to their local data protection authority. Wherever you are, you can contact us about your data at the address above.

10. Changes

We'll update this page if anything changes and show the date at the top.

This template is a starting point. Have a solicitor check it, and fill in the bracketed details, before you rely on it.