Terms of Service

Last updated: 25 October 2026

These terms are between Blackbird Logistics (trading as AskZuri), Cape Town, South Africa ("AskZuri", "we") and the business that signs up ("you"). By ordering, you agree to them.

1. The service

We set up and run an AI receptionist for your business, with the features of your chosen plan (Starter, Growth, Pro or Enterprise) as shown on our pricing page or in your order.

2. Fees and term

• A one-off setup fee and a monthly fee (or an annual fee, if you choose annual billing) are payable in advance.
• Free trial: when you start online, you get a 14-day free trial. Your first monthly fee is due when it ends. If it isn't paid, your assistant pauses until it is. Nothing is charged automatically.
• The minimum term is 3 months. After that, the service continues month to month and either of us can cancel with 30 days' notice.
• Usage limits: Pro includes 500 voice minutes a month (extra minutes charged at the rate on your order); Growth includes 1,000 SMS a month. We'll tell you before you reach a limit.
• Prices exclude VAT or other sales tax where it applies.

3. Our 60-day guarantee

If your assistant doesn't capture at least 10 qualified leads or bookings in the first 60 days after going live, we'll either keep working on it at no monthly charge until it does, or refund your setup fee, whichever you choose. This applies if the assistant is installed on your live website and you've given us the information we asked for during onboarding.

4. Your responsibilities

• Give us accurate information about your business, and tell us when it changes.
• Approve the facts the assistant uses before it goes live.
• Follow up the leads it passes to you.
• Add our suggested wording about the AI assistant to your own privacy notice.

5. What the AI can and can't do

The assistant gives general information from the facts you approve and takes enquiries. It doesn't give medical, legal, financial or other professional advice, and it can occasionally make mistakes. You're responsible for decisions made with your customers. We monitor conversations and improve the assistant, but we can't guarantee every reply is error-free.

6. Data protection

You're the controller (under POPIA, the responsible party) of your customers' personal data and we're your processor (operator). Our Data Processing Agreement forms part of these terms. Your data belongs to you, and you can export it at any time. See our Privacy Policy.

7. Liability

We're not liable for indirect or consequential loss, or for lost profits or business. Our total liability in any 12 months is limited to the fees you paid us in that period. Nothing in these terms limits liability that can't be limited by law.

8. Ending the service

Either of us can end the service immediately if the other seriously breaches these terms and doesn't fix it within 14 days. When the service ends, we'll give you an export of your leads and conversations on request, then delete them within 30 days.

9. General

These terms are governed by the law of South Africa, and its courts have jurisdiction. Fees are charged in the currency shown on your order.

This template is a starting point. Have a solicitor check it, and fill in the bracketed details, before you rely on it.